Terms of Service

The service

TriagePro is software for phone and device repair shops. It provides customer check-in, repair tickets, customer text updates, payment checkout through the shop's own Square account, inventory and label printing, time keeping, reporting and an AI assistant. These terms apply to shops and staff who use TriagePro, and the SMS terms below also apply to customers who receive text messages from a shop that uses TriagePro.

Accounts

Shops are responsible for the staff accounts they create, for keeping sign-in details private, and for the actions taken under their accounts. Let us know right away if you believe an account has been used without permission.

Shop responsibilities

Shops agree to use TriagePro lawfully, including laws on consumer privacy and text messaging. Shops must send text messages only to customers who have opted in, only for the repair updates described in the SMS terms, and must not use TriagePro to send marketing messages. Shops are responsible for the accuracy of the repair terms, prices and warranty language they show their customers.

Payments

Card payments are processed by the shop's own Square account under Square's terms. TriagePro sends sale amounts to the shop's Square devices and records the results, but does not hold the shop's funds.

AI assistant

Flux, the built-in AI assistant, drafts suggested changes for a person to review. Changes take effect only when a staff member applies them, and applied changes are logged and can be rolled back. Shops should review Flux's suggestions before applying them.

Your data

Shops own the data they put into TriagePro. We use it only to provide the service, as described in our Privacy Policy.

SMS terms

Program: repair status updates sent by repair shops using TriagePro.

What you'll receive: when you opt in at a shop's check-in screen, you'll receive text messages about your repair: a check-in confirmation, status updates (such as waiting on a part or ready for pickup) and an occasional request for feedback after your repair. No marketing or promotional messages are sent.

How you opt in: by ticking the optional, unchecked text updates box on the shop's check-in screen. Opting in is not required to have your device repaired.

Frequency: message frequency varies by repair, usually a few messages per repair.

Cost: message and data rates may apply.

Opting out: reply STOP to any message to stop receiving texts. You'll get one message confirming you've been opted out, and no further messages after that.

Help: reply HELP to any message for help, contact the shop that repaired your device, or email hello@triagepro.app.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how information is handled; mobile information is never shared with third parties for marketing.

Availability and changes

We work to keep TriagePro available and to improve it, and updates are delivered automatically. We may change or retire features, and we'll give shops reasonable notice of changes that significantly affect them.

Limitation of liability

TriagePro is provided as is. To the extent permitted by law, TriagePro is not liable for indirect or consequential damages, including lost profits or lost data, and its total liability is limited to the amount the shop paid for the service in the twelve months before the claim.

Ending the service

A shop can stop using TriagePro at any time and ask for its data to be exported or deleted. We may suspend accounts that break these terms, including for sending messages to customers who did not opt in.

Changes to these terms

If we change these terms, we will post the new version here with a new effective date.

Contact us

Questions about these terms: hello@triagepro.app.