Ticket 1042
Checked in
iPhone 15 Pro, cracked screen
Dana R., signed at the counter, texts on
- Checked in
- On the bench
- Waiting on part
- Ready
The repairshop, runningitself.
TriagePro is the system behind the counter: customers check in on an iPad, tickets move through the bench, texts go out on their own, and checkout happens on your Square Terminal. Parts, labels, hours and money are all in the same place.
Built inside a working phone repair shop, and used there every day it's open.
iPad check-in with signatures
Square Terminal checkout
Zebra barcode labels
Customer texts from your own number
Flux, the AI that knows your stock
One ticket, door to door.
Every repair follows the same path. TriagePro keeps the ticket, the customer and the money in step at each stage, so nothing waits on someone remembering to do it.
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Check in
The customer types their details on the counter iPad, reads your repair terms and signs with a finger. Text updates are a separate, optional checkbox.
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Diagnose
Plug the phone into a triage station to read the model and IMEI, run a hardware test and remove malicious apps. The results attach to the ticket.
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Repair
Pull the part from stock by scanning its label. If it has to be ordered, the ticket moves to waiting on part and the customer hears about it automatically.
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Get paid
Send the total to your Square Terminal with one tap. Take cash, card, cash plus card, or split it across two cards.
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Follow up
A ready-for-pickup text goes out when the work is done, and a short review request after pickup. The history stays on file for warranty claims.
Everything the shop touches.
No stack of apps that don't talk to each other. The front counter, the bench, the stockroom and the books share one live system that updates on every screen at once.
Front counter
A check-in that customers fill in themselves while you keep working.
- Self-service iPad kiosk with your terms and a signature pad
- Repair tickets with device, IMEI, quote, notes and status
- A waiting-room TV that shows the live repair queue
- Search any customer, device or ticket from a command bar
Checkout
Square Terminal checkout that's part of the ticket, not a separate step.
- Send a ticket's total straight to the Terminal
- Cash, card, cash plus card, or two cards on one sale
- Quick sale for accessories and walk-in purchases
- Every sale by day and month, with receipts you can reprint
Parts and stock
Inventory that matches your Square catalog and the shelf.
- Barcode labels printed on Zebra printers
- Scan-to-count recounts with clear differences
- Supplier invoice PDFs read into stock
- Reorder points and delivery tracking
Team and hours
A time clock and roles that fit how a shop actually works.
- Clock in and out on any shop screen
- Hours and pay periods ready for payroll
- Roles for techs, managers and owners
- Owners see everything, techs see their work
Money
The numbers an owner checks at night, without a spreadsheet.
- Sales by day, month and payment type
- Expenses with photographed receipts
- Cash taken out of the drawer, on record
- A monthly report you can hand to your accountant
Shop devices
The screens around your shop are all part of the same system.
- Counter iPads, waiting-room TVs and back-room stations
- Raspberry Pi print stations for label printers
- Installs as an app on iPhone, iPad, Android and desktop
- Updates itself, so every device runs the latest version
Triage stations
The diagnostic bench that gave TriagePro its name.
- Identify the phone by model and IMEI as soon as it's plugged in
- Find and remove malicious or unwanted apps
- Run a guided hardware test on the device
- Save the report to the customer's ticket
Meet Flux.
Flux is an AI assistant that knows your parts, prices, tickets and sales. Ask a question in plain English, or hand it the work you'd rather not do: adding new parts, fixing categories, cleaning up the catalog.
It proposes, you approveFlux drafts every change as a proposal. Nothing touches your catalog until you tap Apply.
Every change can be undoneApplied changes go into a change log with who asked and when, and any of them can be rolled back.
It works on the real thingFlux creates Square items, generates barcodes, adds the stock and prints the labels.
Add the Galaxy A16 5G screen. Price $129.99, cost $38, I have 2. Print labels.
Flux
There's no A16 5G screen in your catalog yet. Here's the new part, filed with your other Samsung screens:
Galaxy A16 5G OLEDNew partScreens › Samsung › Galaxy A
Price $129.99Cost $38.00New barcode generated when applied
2 in stock2 labelsPrinted on the counter Zebra
ApplyEditDiscard
Texts customers asked for.
Customers stop calling to ask “is it ready yet?” because they already know. TriagePro sends repair updates from your shop's own number, only to customers who chose to get them.
- Opt-in only
- Customers opt in with an unchecked box at check-in, apart from their phone number and signature. Giving a phone number alone never signs anyone up.
- Repair updates only
- Check-in confirmations, status changes such as waiting on a part, ready for pickup, and one feedback request afterwards. No marketing or promotional messages.
- STOP and HELP
- Replying STOP opts the customer out right away, and the shop sees it on the ticket. HELP replies with the shop's contact details.
- Your own number
- Each shop texts from its own registered business number, so customers see your name, not ours.
- Never sold
- Customer phone numbers and consent records are never sold or shared for marketing. See the Privacy Policy and SMS terms.
Set up for your shop.
No generic installer and no long manual. TriagePro is set up around your counter, your hardware and the way your techs already work, and we connect the systems you already use.
SquareYour catalog, Terminal and sales, connected to your own Square account.
Your hardwareCounter iPads, TVs, Zebra printers and triage stations, paired and tested.
Your old systemCustomers, tickets and parts brought over so day one isn't a blank slate.
Your suppliersSupplier invoices read straight into stock, with the suppliers you use turned on.
Your brandYour logo and colors on the kiosk, the TV and every customer text.
Your workflowStatuses, terms, warranty language and roles set to match how you run things.
More than one locationEach shop keeps its own data, devices and staff. Owners switch between them with one login.
Custom workNeed something your shop does differently? Custom features and integrations are built to order.
How rollout works
- WalkthroughA call to see your counter, your hardware and what slows you down today.
- SetupWe connect Square, import your data, pair your devices and set up texting on your number.
- First dayYour team runs real tickets with us on hand. Anything that doesn't fit gets adjusted.
- OngoingUpdates arrive automatically on every device, with direct support when you need it.
Built where the work happens.
TriagePro wasn't designed in a boardroom. It started as the software for one busy repair counter and grew from every rush hour, every lost part and every “did anyone call that customer back?”
Fast at the counter
Built for a tech with a phone in one hand. Big targets, barcode scanning everywhere, keyboard shortcuts for the desk.
Live on every screen
A ticket changed on the bench updates the counter, the TV and the owner's phone at the same moment, with no refresh button.
Your data stays yours
Each shop's records are kept apart from every other shop's. Changes are logged, backed up and never shared or sold.
Let's look at your shop.
Tell us a little about your shop and we'll set up a walkthrough. We'll show TriagePro on a real repair and talk through what it would take to fit your counter.
hello@triagepro.app, triagepro.app