Privacy Policy

Who we are

TriagePro provides software that phone and device repair shops use to check in customers, track repairs, send repair status text messages, take payments and manage inventory. This policy explains what information TriagePro handles, both for the shops that use it and for the shops' customers, and how that information is used and protected.

Information we collect

From repair shops and their staff: business name and contact details, staff names, sign-in email addresses, roles and time clock records, and the settings a shop configures.

From a shop's customers, when they check in a device: name, mobile phone number, optional email address, details of the device (make, model, serial number or IMEI), the repair performed, the signature given on the check-in screen, and whether the customer agreed to receive text message updates.

Technical information: basic logs needed to run and secure the service, such as device type and the time of each request.

How we use information

We use information only to provide the service: to create and track repair tickets, show repair status to the shop and the customer, send the repair update messages a customer opted in to, process the shop's payments through its own payment account, keep records for warranty claims, and keep the service secure and working. We do not use customer information for advertising.

Text messages (SMS)

Shops using TriagePro send repair status text messages to customers who opt in at check-in by ticking an unchecked box on the shop's check-in screen. The box is separate from the signature and is not required to get a device repaired. Providing a phone number alone does not opt a customer in.

Messages are limited to repair updates: a check-in confirmation, status changes (for example waiting on a part or ready for pickup) and an occasional request for feedback after the repair. No marketing or promotional messages are sent. Message frequency varies by repair. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent records are never shared with any third parties, except the service providers that deliver the messages on the shop's behalf.

How information is shared

We do not sell, rent or trade personal information. Information is shared only:

• with the repair shop the customer did business with, which can see its own customers' records and nobody else's;
• with service providers that run parts of the service for us, such as hosting, text message delivery, email delivery and the shop's own payment processor, solely to provide those functions;
• when required by law, or to protect the rights and safety of customers, shops or TriagePro.

Security

Each shop's data is kept separate from every other shop's. Access is limited by role, connections are encrypted, and changes to records are logged. No system is perfectly secure, but we work to protect information against loss, misuse and unauthorized access.

Data retention

Repair records are kept for as long as the shop uses TriagePro so the shop can honor warranties and keep business records. A shop can ask us to delete its data when it stops using the service. Customers who want their contact information removed can ask the shop they did business with, or contact us and we will pass the request on and help carry it out.

Your choices

Customers can stop text messages at any time by replying STOP. Customers can ask the shop to correct or delete their information. Shop staff can update their own account details in the app or by contacting us.

Children

TriagePro is meant for businesses and is not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we will post the new version here with a new effective date.

Contact us

Questions about this policy or your information: hello@triagepro.app.